Privacy Policy

ZELLIS is an Authorised Reseller of the Neto Commerce Platform.  Neto is the owner, provider and maintainer of the Software-As-A-Service (SaaS) solution (‘The Service’), and ZELLIS provides related administration, training, support and account management in addition to other services.

By subscribing to ZELLIS Connect, both ZELLIS and Neto will have access to your personal and business details.  Neto’s Privacy Policy is published at https://www.netohq.com/privacy-policy.

The defined terms in this Policy have the same meaning as in our General Terms & Conditions, which You should read together with this Policy. By accessing our Website, and/or using Neto and ZELLIS services, You consent to the terms of this Policy and agree to be bound by it and our Terms of Use.

 

Collection of your personal information

Neto is a provider of hosted ecommerce software.  ZELLIS is an authorised reseller of the Neto service and is also a provider of training & support, web design & development, data migration, structuring and optimisation, and merchant support services.

The Service involves the storage of Data about a company or individual. That Data can include personal information. “Personal information” is information about an identifiable individual, and may include information such as the individual’s name, email address, telephone number, address details and other personal information.

ZELLIS and/or Neto may collect personal information directly from You when You:

  • register to use the Service,
  • use the Service,
  • post to the Neto Community forum or on the Neto Blog,
  • contact the ZELLIS support team, and
  • visit our Website.

You can always choose not to provide Your personal information to ZELLIS or Neto, but it may mean that we are unable to provide You with the Service.

 

We may receive personal information from You about others

Through Your use of the Service, ZELLIS and/or Neto may also collect information from You about someone else. If You provide ZELLIS or Neto with personal information about someone else, You must ensure that You are authorised to disclose that information to Neto and that, without ZELLIS or Neto taking any further steps required by applicable data protection or privacy laws, ZELLIS and Neto may collect, use and disclose such information for the purposes described in this Policy.

This means that You must take reasonable steps to ensure the individual concerned is aware of and/or consents to the various matters detailed in this Policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual’s right to obtain access to that information, the identity of ZELLIS and Neto, and how to contact ZELLIS and Neto.

Where requested to do so by Neto, You must also assist ZELLIS and/or Neto with any requests by the individual to access or update the personal information You have collected from them and entered into the Service.

 

We collect, hold, and use Your personal information for limited purposes

ZELLIS and/or Neto collects Your personal information so that we can provide You with the Service and any related services You may request. In doing so, ZELLIS and/or Neto may use the personal information we have collected from You for purposes related to the Services including to:

  • verify Your identity,
  • administer the Service,
  • notify You of new or changed services offered in relation to the Service,
  • carry out marketing or training relating to the Service,
  • assist with the resolution of technical support issues or other issues relating to the Service,
  • implement web design and development, and merchant support services as requested by you,
  • comply with laws and regulations in applicable jurisdictions, and
  • communicate with You.

By using the Service, You consent to Your personal information being collected, held and used in this way and for any other use You authorise. ZELLIS and Neto will only use Your personal information for the purposes described in this Policy or with Your express permission.

It is Your responsibility to keep Your password to the Service safe. You should notify us as soon as possible if You become aware of any misuse of Your password, and immediately change your password within the Service or via the “Forgotten Password” process.

 

We can aggregate Your non-personally identifiable data

By using the Service, You agree that ZELLIS and/or Neto can access, aggregate and use non-personally identifiable data Neto has collected from You. This data will in no way identify You or any other individual.

ZELLIS and/or Neto may use this aggregated non-personally identifiable data to:

  • assist us to better understand how our customers are using the Service,
  • provide our customers with further information regarding the uses and benefits of the Service,
  • enhance small business productivity, including by creating useful business insights from that aggregated data and allowing You to benchmark Your business’ performance against that aggregated data, and
  • otherwise to improve the Service.

 

Where we hold your personal information

All Data, including personal and non-personal information, that is entered into the Service by You, or automatically imported on Your instruction, is transferred to Neto’s servers as a function of transmission across the Internet. By using the Service, You consent to Your personal information being transferred to the Neto servers as set out in this Policy.

Neto’s servers are currently located in the Australia, primarily by Rackspace Hosting Australia Pty Ltd. (Rackspace), and Your personal information will be routed through, and stored on, those servers as part of the Service.

ZELLIS will also store your personal and non-personal information within our own internal systems which are only accessible by our authorised staff, advisors and contractors.

By providing Your personal information to ZELLIS and/or Neto, You consent to Neto storing Your personal information on servers hosted in Australia. While Your personal information will be stored on servers located in Australia, it will remain within Neto’s effective control at all times. The server host’s role is limited to providing a hosting and storage service to Neto, and Neto has taken steps to ensure that their server hosts do not have access to, and use the necessary level of protection for, Your personal information.

If You do not want Your personal information to be transferred to a server located in the Australia, You should not provide Neto with Your personal information or use the Service.

 

We take steps to protect your personal information

ZELLIS and Neto are both committed to protecting the security of Your personal information and we take all reasonable precautions to protect it from unauthorised access, modification or disclosure. Your personal information is stored on secure servers that have SSL Certificates issued by leading certificate authorities, and all Data transferred between You and the Service is encrypted. You can find out more about Neto’s security arrangements and data protection measures at https://www.netohq.com/hosting-and-security.

However, the Internet is not in itself a secure environment and neither ZELLIS nor Neto can give an absolute assurance that Your information will be secure at all times. Transmission of personal information over the Internet is at Your own risk and You should only enter, or instruct the entering of, personal information to the Service within a secure environment.

We will advise You at the first reasonable opportunity upon discovering or being advised of a security breach where Your personal information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.

 

We only disclose Your Personal Information in limited circumstances

ZELLIS and/or Neto will only disclose the personal information You have provided to us to entities outside our own organisations if it is necessary and appropriate to facilitate the purpose for which Your personal information was collected pursuant to this Policy, including the provision of the Service.

Neither ZELLIS nor Neto will otherwise disclose Your personal information to a third party unless You have provided Your express consent. However, You should be aware that ZELLIS and/or Neto may be required to disclose Your personal information without Your consent in order to comply with any court orders, subpoenas, or other legal process or investigation including by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify You if we are required by law to disclose Your personal information.

The third parties who host our servers do not control, and are not permitted to access or use Your personal information except for the limited purpose of storing the information. This means that, for the purposes of Australian privacy legislation and Australian users of the Service, Neto does not currently “disclose” personal information to third parties located overseas.

As a provider of web development, training and merchant support services, ZELLIS may share your personal and non-personal information with our staff and contractors for the delivery of our services to You.  ZELLIS Staff are located in Australia, Philippines and India.  Your personal information may be shared with our staff in Philippines for the limited purposes specified above, and may be retained on our internal computer systems.  No personally identifiable information is shared with staff in our India office.

 

We do not store Your credit card or bank account details

ZELLIS Connect subscriptions are via direct debit only unless an alternative has been agreed to.  Your credit card or bank details are not stored by us and cannot be accessed by ZELLIS or Neto staff.  At the commencement of your subscription You will be sent a direct debit authority so you can provide your credit card or bank details to GoCardless.  Your credit card or bank details are encrypted and securely stored by GoCardless so they can automatically debit your nominated payment source on a recurring basis. You should review the GoCardless Privacy Policy to ensure you are happy with it.

 

You may request access to Your personal information

It is Your responsibility to ensure that the personal information You provide to us is accurate, complete and up-to-date. You may request access to the information we hold about You, or request that we update or correct any personal information we hold about You, by setting out Your request in writing and sending it to us at info@zellis.com.au.

We will process Your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet Your request, we will let you know why. For example, it may be necessary for us to deny Your request if it would have an unreasonable impact on the privacy or affairs of other individuals, or if it is not reasonable and practicable for us to process Your request in the manner You have requested. In some circumstances, it may be necessary for us to seek to arrange access to Your personal information through a mutually agreed intermediary (for example, the Subscriber).

We’ll only keep Your personal information for as long as we require it for the purposes of providing You with the Service. However, we may also be required to keep some of Your personal information for specified periods of time.

 

Neto uses cookies

In providing the Service, Neto utilises “cookies”. A cookie is a small text file that is stored on Your computer for record-keeping purposes. A cookie does not identify You personally or contain any other information about You but it does identify Your computer.

Neto and some of their affiliates and third-party service providers may use a combination of “persistent cookies” (cookies that remain on Your hard drive for an extended period of time) and “session ID cookies” (cookies that expire when You close Your browser) on the Website to, for example, track overall site usage, and track and report on Your use and interaction with ad impressions and ad services.

You can set your browser to notify You when You receive a cookie so that You will have an opportunity to either accept or reject it in each instance. However, You should note that refusing cookies may have a negative impact on the functionality and usability of the Website.

Neto does not respond to or honour “Do Not Track” requests at this time.

 

You can opt-out of any email communications

ZELLIS and/or Neto sends billing information, product information, Service updates and Service notifications to You via email. Such emails will contain clear and obvious instructions describing how You can choose to be removed from any mailing list not essential to the Service. We will remove You at Your request.

 

You are responsible for transfer of Your data to third-party applications

The Service may allow You, the Subscriber, or another Invited User within the relevant subscription to the Service to transfer Data, including Your personal information, electronically to and from third-party applications. Neither ZELLIS nor Neto have any control over, and take no responsibility for, the privacy practices or content of these applications. You are responsible for checking the privacy policy of any such applications so that You can be informed of how they will handle personal information.

 

We have a privacy complaints process

If You wish to complain about how we have handled Your personal information, please provide our Privacy Officer with full details of Your complaint and any supporting documentation:

  • by email at info@zellis.com.au, or
  • by letter to:
    The Privacy Officer
    ZELLIS
    PO Box 7015
    Upper Ferntree Gully VIC 3156
    Australia

Our Privacy Officer will endeavour to:

  • provide an initial response to Your query or complaint within 10 business days, and
  • investigate and attempt to resolve Your query or complaint within 30 business days or such longer period as is necessary and notified to you by our Privacy Officer.

 

This policy may be updated from time to time

ZELLIS reserves the right to change this Policy at any time, and any amended Policy is effective upon posting to this Website. We will make every effort to communicate any significant changes to You via email.  Neto may provide similar notification via the Service. Your continued use of the Service will be deemed acceptance of any amended Policy.